Shipping Policy

Where we deliver. Across India, to any serviceable PIN code.

Dispatch time. Every jar is packed fresh after you order. We dispatch within 48 hours of a confirmed order (excluding Sundays and public holidays).

Delivery time. Typically 3–7 working days after dispatch, depending on your location. Remote PIN codes may take longer.

Charges. A flat ₹49 delivery fee applies. Orders of ₹499 or more ship free.

Tracking. We share dispatch and tracking details on the phone number and email given at checkout.

Delays. Once a parcel is with the courier, transit time is outside our control. We will always help you chase it — write to us and we will follow up with the courier.

Returns, Refunds & Cancellations

Cancellations. You can cancel any time before dispatch for a full refund. Message us with your order number as early as you can. Once a parcel has been handed to the courier it can no longer be cancelled.

Food safety. Because these are handmade edible products with no preservatives, we cannot accept returns of opened jars. This protects every customer's safety.

When we will replace or refund. If your order arrives damaged, leaking, tampered with, or is the wrong item, we will replace it or refund it in full. Please contact us within 48 hours of delivery with your order number and a photo of the jar and packaging — the photo is all we need, you will not have to ship anything back.

Refund timeline. Approved refunds are issued to the original payment method within 5–7 working days. Your bank may take a few days more to show it.

Wrong address. If a parcel is returned because the address or phone number was incorrect, we can re-ship it once you cover the delivery charge again.

Privacy Policy

What we collect. What is needed to deliver your order — your name, phone number, email address and delivery address. We also record which pages and products you viewed on this site, so we can understand what people are looking for.

Your account. Ordering requires an account. We keep your name, email, phone number, the delivery addresses you save, and your order history — so you can reorder without retyping and can see where a parcel has got to.

No passwords. This shop does not use passwords at all. To sign in you enter your email address and we send a 6-digit code; typing it back proves the inbox is yours. That means there is nothing for you to remember, nothing to reset, and no password of yours stored here that could ever be stolen. The codes we do store are scrambled one-way, single use, and expire after ten minutes. We will never ask you to share a code with anyone, including us.

Deleting your account. Write to care@thepicklepotli.com from your registered email and we will delete your account, saved addresses and personal details. We keep a record of the orders themselves, without your contact details attached, because we are required to for tax and accounting.

What we never collect. We do not see or store your card, UPI or bank details. Payments are handled entirely by Razorpay, a licensed payment gateway. Those details never reach our servers.

Who we share it with. Your name, address and phone number are shared with the courier so they can deliver your parcel. Nobody else. We do not sell or rent your data to anyone, ever.

Emails. We email you a confirmation for your order. We will not add you to any marketing list without asking you first.

Your choices. Write to us at any time to ask what we hold about you, correct it, or have it deleted. We will act on it.

Terms & Conditions

Who we are. The Pickle Potli, Palm Grove Apartments, F5-Block, Sector 50, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India. FSSAI Licence No. 22726925000904.

Products. Everything is handmade in small batches, so colour, texture and spice level vary slightly from batch to batch. That is the nature of real food, not a defect.

Prices. All prices are in Indian Rupees and include applicable taxes. We may change prices at any time, but never after you have paid for an order.

Storage. Store in a cool, dry place away from direct sunlight. Always use a clean, dry spoon. Keep the oil layer above the pickle. Refrigeration is not required.

Allergens. All our pickles contain mustard. Individual ingredients are listed on every jar — please read the label if you have allergies.

Stock. Products are subject to availability. If something sells out after you order, we will contact you and refund that item in full.

Governing law. These terms are governed by the laws of India, with jurisdiction in Gautam Buddha Nagar, Uttar Pradesh.

Contact Us

We are a small family business and we answer every message ourselves.

📞 +91 81302 52138
✉️ care@thepicklepotli.com
📷 @thepicklepotli

Please include your order number (it looks like PP-20260826-0001) so we can help faster.